Contact Us

When will my order ship? When will I receive my order? 

Diamond paintings are produced and shipped within 1-2 weeks. You can expect to receive your painting within 6-8 weeks after your order has shipped. You can track your order at

Enter your tracking number here to check the status of your shipment. 

What size painting should I choose?
When choosing the correct size for your diamond painting, you should know that "bigger is better". Larger the painting size means better resolution, sharper details and a finished diamond painting that really sparkles! If your image has a lot of detail, or the subject is far from focus, a large size is a must. Choosing a small size for photos of people, pets, or landscapes is not recommended. If you must choose a small size, it's recommended that you select round diamonds for better quality in your finished painting. Square diamonds will not produce well at small sizes. 

Do you accept returns or exchanges?
Paintings are special ordered for you from our factory. We do not accept returns, exchanges, cancellations or provide refunds on order. ALL SALES ARE FINAL!

Our email address is [email protected]

For more frequently asked questions, please visit our FAQ page, or send us a message below.